💶 Refund Policy
We understand that circumstances can change — internal approvals, budget freezes, or last-minute decisions. While our recruitment deposit is non-refundable by default, we believe in being fair and transparent.
💡 What the €500 Deposit Covers
- Activates your onboarding and secures your place in our recruitment queue
- Gives you access to our full intake system and candidate sourcing network
- Protects our team’s time and resources if recruitment begins and then stalls
This deposit is fully credited toward your final placement fee once a hire is made.
📌 Can I Get My Deposit Back?
Our official policy is that the deposit is non-refundable. However, we may issue a refund or credit note at our discretion if the following conditions are met:
- Your request is made within 48 hours of payment
- You have not yet submitted the Quick Crew Brief (Form 2)
- No active sourcing or internal shortlisting has commenced
If these conditions are met, we’re usually happy to reverse the charge (minus any third-party processing fees). If recruitment has already begun, the deposit helps cover the time and effort already invested by our team.
🤝 Refund Requests
To request a refund or credit note, please email us at [email protected] within 48 hours of payment. We review all requests fairly and respond promptly.
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